Privacy Policy

Welcome to viruchamsoft Technologies ("we," "us," "our," or "the Company"). We are a digital solutions and technology company headquartered at No. 84, Braminal Street, Mudaliarpet, Puducherry – 605004, India.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at www.viruchamsoft.com, use our services, or interact with us through any of our digital products and platforms, including the upcoming Annpurna application.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree to this policy, please do not use our services.

1.1 Personal Information You Provide

We collect information you voluntarily provide to us when you:

• Fill out our contact form or request a service quote
• Register for our services or create an account
• Subscribe to our newsletter or updates
• Join the Annpurna app waitlist
• Communicate with us via email, phone, or social media
• Enter into a service agreement or contract with us

The personal information we may collect includes: full name, email address, phone number, business name, postal address, billing information, and any other details you voluntarily submit.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent, and navigation paths
• Referring website or traffic source
• Device type and screen resolution
• Date and time of your visit

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our digital services including website development, mobile app development, brand design, marketing, and business registration services
• Communication: To respond to your inquiries, send service-related notices, updates, and support messages
• Business Operations: To process payments, generate invoices, manage contracts, and fulfill service agreements
• Improvement: To analyze usage patterns and improve our website, services, and user experience
• Marketing: With your consent, to send promotional communications about our services, new launches, and updates
• Legal Compliance: To comply with applicable Indian laws and regulations including the Information Technology Act, 2000 and GST regulations
• Security: To protect against fraudulent activity, unauthorized access, and technical issues
• Product Development: To develop and improve our upcoming products including the Annpurna application

We do not sell or rent your personal information. We may share your information only in the following limited circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services. These include:

• Cloud hosting and server providers
• Payment gateway and processing services
• Email communication and marketing platforms
• Analytics providers (e.g., Google Analytics)
• Customer support tools

All service providers are contractually bound to handle your information confidentially and only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., courts, government agencies) in accordance with the Information Technology Act, 2000 and other applicable Indian legislation.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any such change in ownership or use of your personal information.

3.4 With Your Consent

We may share your information for any other purpose with your explicit prior consent.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. A cookie is a small text file placed on your device when you visit a website.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). This data is aggregated and anonymised.
• Preference Cookies: Remember your settings and preferences for a better experience on return visits.
• Marketing Cookies: Used to deliver relevant advertisements. These are only used with your consent.

Managing Cookies

You can control and manage cookies through your browser settings. You may choose to decline non-essential cookies; however, this may affect some website functionality. Please refer to your browser's help documentation for instructions on managing cookies.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted to and from our website
• Secure server infrastructure with regular security updates
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Secure storage of sensitive business documents and client data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Client Data: Retained for the duration of our business relationship plus 7 years for legal and financial compliance purposes
• Contact Form Submissions: Retained for up to 2 years
• Marketing Data: Retained until you unsubscribe or withdraw consent
• Website Analytics: Typically retained for 26 months in anonymized form
• Financial Records: Retained as required by Indian accounting and tax laws (typically 8 years)

When your data is no longer needed, we will securely delete or anonymize it.

Under applicable data protection laws, including the Digital Personal Data Protection Act 2023 (India), you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal information, subject to legal obligations
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis
• Right to Data Portability: Receive your personal data in a structured, machine-readable format
• Right to Object: Object to processing of your personal information for direct marketing
• Right to Nominate: Nominate another person to exercise your rights in the event of your death or incapacity (as per DPDPA 2023)

To exercise any of these rights, please contact us using the details in the Contact section below. We will respond within 30 days of receiving your request.

Our website may contain links to third-party websites, applications, and services that are not operated by us. These include links to Google Play Store, app distribution platforms, and partner websites.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18 years. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take prompt steps to delete that information from our records in accordance with the Digital Personal Data Protection Act 2023.

viruchamsoft Technologies is based in Puducherry, India, and primarily operates within India. However, some of our service providers (such as cloud hosting and email platforms) may be located in other countries.

When we transfer your personal data internationally, we ensure appropriate safeguards are in place, including contractual clauses and compliance with applicable Indian data protection regulations. Your data will only be transferred to countries that provide an adequate level of data protection.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the updated policy prominently on our website
• Notify registered users via email for significant changes

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

We aim to respond to all privacy-related requests within 30 business days. For urgent data protection concerns, please mark your email with the subject line: "Privacy Request – Urgent".